Privacy Policy

Privacy Policy for Afribnb
Effective Date: January 13, 2025
Afribnb (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal
information. This Privacy Policy explains how we collect, use, process, and disclose your information
when you use Afribnb’s platform, websites, applications, and services (collectively referred to as the
“Platform”). By accessing or using the Platform, you agree to this Privacy Policy.

1. Information We Collect
   1.1. Information You Provide to Us
   We collect personal information you provide directly to us, including but not limited to:

• Account Information: Name, email address, phone number, date of birth, profile photo, and
  payment details when you create an Afribnb account.
• Booking Information: Details of your reservations, including dates, locations, and preferences.
• Identity Verification Information: Government-issued identification or other verification
  documents.
• Communication Information: Messages, reviews, and feedback shared through the Platform.
  1.2. Information We Collect Automatically
  When you interact with the Platform, we may collect certain information automatically, including:
• Usage Data: Details about how you use the Platform, including page views, clicks, and search
  activities.
• Device Information: Information about the device you use to access the Platform, such as
  hardware model, operating system, IP address, and browser type.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar
  technologies to enhance your experience on the Platform.
  1.3. Information From Third Parties
  We may collect information from third parties, such as:
• Social Media Platforms: Information from your social media profile if you choose to connect it to
  your Afribnb account.
• Service Providers: Payment processors or identity verification services.
• Publicly Available Sources: Information from public records or government databases.

1. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Our Services: Facilitate bookings, process payments, and ensure
  smooth communication between Hosts and Guests.
• To Maintain Safety and Security: Verify user identities, prevent fraud, and conduct background
  checks where applicable.
• To Personalise Your Experience: Tailor recommendations, search results, and marketing
  materials to your preferences.
• To Comply with Legal Obligations: Meet legal and regulatory requirements, resolve disputes,
  and enforce our terms of service.
• For Customer Support: Respond to inquiries, resolve issues, and improve user satisfaction.

1. Sharing Your Information
   We may share your information in the following ways:
   3.1. With Hosts and Guests

• Hosts receive necessary booking details (e.g., name, contact information, and stay preferences).
• Guests receive property details and Host contact information for communication purposes.
  3.2. With Third-Party Service Providers
  We share information with trusted service providers who assist us in providing services, such as payment
  processing, marketing, analytics, and customer support.
  3.3. For Legal and Compliance Reasons
  We may disclose information to comply with applicable laws, regulations, legal processes, or
  governmental requests.
  3.4. With Your Consent
  We may share information with your consent or at your direction.

1. Your Choices and Controls

• Access and Update: You can access and update your personal information through your Afribnb
  account.
• Marketing Preferences: Opt out of marketing communications by following the unsubscribe
  instructions in our emails.
• Cookies: Adjust your browser settings to manage cookies or disable tracking.
• Account Deletion: Request account deletion by contacting us directly.

1. Data Security
   We implement appropriate technical and organizational measures to protect your personal information
   from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is
   entirely secure, and we cannot guarantee absolute security.
2. Data Retention
   We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy or
   as required by law. Upon request, we will delete your personal data unless it is needed for legal or
   legitimate business purposes.
3. International Data Transfers
   Afribnb operates globally, and your information may be transferred to and processed in countries
   outside your own. We ensure that such transfers comply with applicable data protection laws.
4. Children’s Privacy
   Afribnb does not knowingly collect personal information from children under 18 years of age. If we
   become aware that we have collected information from a child, we will delete it immediately.
5. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or legal
   requirements. We will notify you of material changes by posting a notice on the Platform or sending an
   email.
6. Contact Us
   If you have any questions or concerns about this Privacy Policy or our data practices, please contact us
   at:

Afribnb Customer Support
No. 20 Kalundu, Lusaka, Zambia
info@myafribnb.com
+260 973 824 488

By using Afribnb, you acknowledge that you have read and understood this Privacy Policy and agree to
its terms. Thank you for trusting Afribnb with your information!