Refund and Cancellation Policy

Refund and Cancellation Policy for myafribnb.com
This Refund and Cancellation Policy outlines the terms for cancellations and refunds for
bookings made through myafribnb.com. Our goal is to ensure fairness and transparency for
both Guests and Hosts. This policy applies to all bookings unless otherwise specified in the
listing or agreed upon in writing between the Guest and Host.

1. Guest Cancellation Policy
   Guests may cancel their booking at any time, subject to the cancellation policy selected by the
   Host for the specific listing. myafribnb.com offers three cancellation policy options for Hosts to
   choose from: Flexible, Moderate, and Strict. The selected policy will be displayed on the listing
   page and in the booking confirmation.
   1.1 Flexible Cancellation Policy

• Full Refund: Guests receive a full refund of the accommodation fees if they cancel at
  least 24 hours before the check-in time (local time of the property).
• Partial Refund: If canceled less than 24 hours before check-in, no refund is provided for
  the accommodation fees, but the cleaning fee (if applicable) is refunded.
• Service Fees: myafribnb.com service fees are refunded if the cancellation occurs within
  48 hours of booking and at least 24 hours before check-in. Otherwise, service fees are
  non-refundable.
  1.2 Moderate Cancellation Policy
• Full Refund: Guests receive a full refund of the accommodation fees if they cancel at
  least 5 days before the check-in time.
• Partial Refund: If canceled less than 5 days before check-in, no refund is provided for the
  accommodation fees, but the cleaning fee (if applicable) is refunded.
• Service Fees: myafribnb.com service fees are refunded if the cancellation occurs within

48 hours of booking and at least 5 days before check-in. Otherwise, service fees are non-
refundable.

1.3 Strict Cancellation Policy

• Full Refund: Guests receive a full refund of the accommodation fees if they cancel at
  least 7 days before the check-in time.
• Partial Refund: If canceled less than 7 days before check-in, no refund is provided for the
  accommodation fees, but the cleaning fee (if applicable) is refunded.
• Service Fees: myafribnb.com service fees are refunded if the cancellation occurs within

48 hours of booking and at least 7 days before check-in. Otherwise, service fees are non-
refundable.

1.4 Long-Term Stays (28 Days or More)
For bookings of 28 days or more, the following applies:

• Guests may cancel at least 30 days before check-in for a full refund of accommodation
  fees, excluding the first 30 days, which are non-refundable.
• If canceled less than 30 days before check-in, no refund is provided for the
  accommodation fees.
• Cleaning fees (if applicable) are refunded if the cancellation occurs before check-in.
• After check-in, Guests must provide 30 days’ notice to cancel the remainder of the
  booking. No refund is provided for the first 30 days after the cancellation notice.

1. Host Cancellation Policy
   Hosts are expected to honor confirmed bookings. However, if a Host must cancel a booking, the
   following applies:

• Guest Refund: Guests receive a full refund of all accommodation fees, cleaning fees, and
  myafribnb.com service fees.
• Host Penalties: Hosts may incur penalties, including:
  o A cancellation fee charged by myafribnb.com.
  o Temporary suspension of the listing or account, depending on the frequency of
  cancellations.
  o Loss of eligibility for certain Host benefits (e.g., Superhost status, if applicable).
• Guest Support: myafribnb.com will assist Guests in finding alternative accommodations
  or provide a full refund if no suitable options are available.

1. Extenuating Circumstances
   In cases of extenuating circumstances (e.g., serious illness, natural disasters, government travel
   restrictions), Guests and Hosts may be eligible for a refund or cancellation without penalties,
   subject to review. To qualify:

• Guests or Hosts must submit a request with supporting documentation (e.g., medical
  records, official notices) within 14 days of the cancellation.
• myafribnb.com will review the request and determine eligibility based on the
  Extenuating Circumstances Policy, available on our website.

1. Refunds for Non-Accommodation Services
   For experiences or activities booked through myafribnb.com:

• Full Refund: Available if canceled at least 24 hours before the scheduled start time.
• No Refund: If canceled less than 24 hours before the start time or in case of a no-show.
• Extenuating Circumstances: Refunds may be issued under the Extenuating
  Circumstances Policy with proper documentation.

1. Refund Process

• Refunds are processed within 5–10 business days after the cancellation is confirmed.
• Refunds are issued to the original payment method used for the booking.
• If the original payment method is unavailable, myafribnb.com may issue a credit for
  future bookings or an alternative payment method.

1. Modifications to Bookings

• Guests may request modifications to their booking (e.g., dates, number of guests)
  through myafribnb.com. Modifications are subject to Host approval and availability.
• If a modification results in a price change, the Guest will be charged or refunded the
  difference.
• If a modification is not possible and the Guest cancels, the applicable cancellation policy
  will apply.

1. Host Responsibilities
   Hosts must clearly disclose their chosen cancellation policy on their listing. Failure to honor the
   stated policy may result in penalties, including removal of the listing or account suspension.
2. Contact Us
   For questions or assistance with cancellations and refunds, contact our support team via:

• Email: support@myafribnb.com
• Phone: +097 9960558 (available 24/7)
• Website: Submit a request through the Help Center at www.myafribnb.com/help

This policy is subject to change, and the version in effect at the time of booking applies. Last
updated: May 23, 2025.